Frequently asked questions

Yes. Most of our bookings are one-way transfers. Round trips can also be arranged with flexible return timing.

Yes. We operate around the clock, including weekends and public holidays. Early morning and late-night departures are available on all routes.

Pricing is per vehicle, not per person. The fare depends on the route, vehicle category, and pickup/drop-off locations. We provide an exact quote before you confirm.

The quoted rate is always per vehicle, not per passenger. During the booking process we confirm the number of travellers to allocate a suitable vehicle. Additional passengers can be accommodated at no extra cost as long as the vehicle comfortably fits the group. If a larger vehicle is needed, we'll let you know and quote accordingly.

We normally charge the full amount at booking to secure your vehicle. If you prefer, you can pay a 50% deposit at booking and the remaining 50% at pickup. Companies with a signed agreement can pay after the trip by invoice. See our Terms of Service.

Yes. Send us a message to set up a company agreement. You then book via WhatsApp and pay after the trip by invoice and bank transfer, or by card. For companies

No. The quoted fare is the final amount charged by Platinumride and includes the driver, fuel, tolls, and border assistance where applicable. There are no surge charges or hidden fees from our side. At certain border crossings, minor third-party costs may apply - for example, visa processing fees or short shuttle transfers between border posts (such as the taxis that run between the UAE and Saudi checkpoints). These costs are minimal, vary by traveller and nationality, and are paid directly at the border. They are not included in the transfer fare because they depend on individual circumstances.

By card through a secure Stripe payment link, including Apple Pay and Google Pay, or by bank transfer. We never see or store your card details.

You'll need a valid passport and any required visa for the destination country. GCC residents may be able to enter certain countries with their residency permit. We recommend verifying entry requirements before travel. See our Terms of Service.

Most border crossings take 20 to 60 minutes under normal conditions. During peak periods or holidays, wait times can be longer. Our drivers are experienced and handle the process efficiently.

Your driver takes you to the border checkpoint. You complete passport and customs formalities at each post. On routes that require a vehicle change, a second driver with a fresh vehicle is waiting on the other side.

Cross-border vehicle regulations in the Gulf often prevent a single car from operating across both countries. On these routes, we provide two dedicated vehicles - one on each side of the border - for a seamless handoff.

We offer Executive sedans (Ford Taurus or JAC J7), Premium SUVs (GMC Yukon, Toyota Land Cruiser or Chevrolet Tahoe), Passenger vans (Mercedes-Benz V-Class, with the Mercedes-Benz Sprinter for larger groups), and Luxury sedans (BMW 7 Series or Mercedes-Benz S-Class).

Yes. Let us know your preference when booking and we'll do our best to accommodate it. Luxury sedans may require additional lead time.

Yes. Child seats are available on request at no additional charge. Please mention the child's age when booking so we can provide the appropriate seat.

Standard luggage allowances depend on the vehicle type. Sedans accommodate 2–3 large suitcases, SUVs and vans can handle more. If you have oversized or excess luggage, let us know in advance.

Cancellations made more than 24 hours before pickup are fully refunded. Bookings cancelled within 24 hours are non-refundable. Companies paying by invoice under a signed agreement have a 48-hour window (see below). See our Terms of Service.

Bookings under a signed company agreement and paid by invoice can be cancelled free of charge up to 48 hours before pickup. Later cancellations are charged in full. Bookings paid by card, including by companies, follow the standard 24-hour policy. See our Terms of Service.

Yes. Minor changes to pickup time or location can usually be accommodated. Please notify us as early as possible via WhatsApp. See our Terms of Service.

Yes. All our drivers are professionally licensed, vetted, and experienced with cross-border routes in the Gulf region.

Yes. The highway infrastructure across the GCC is modern and well-maintained. Our drivers are familiar with all routes, border procedures, and local driving conditions.

Private ground transfers are a reliable alternative when flights are cancelled or delayed due to regional disruptions. Many of our clients book transfers specifically when air travel becomes uncertain.